Q
Is Bharat Booking Holidays a registered company?
Yes, we are a government-approved and ISO-certified Destination Management Company with 15+ years of experience in the travel industry.
Q
Where is your head office?
Our corporate head office is located in Manali, Himachal Pradesh, with regional support offices in Delhi and other major cities.
Q
How many guests have traveled with you?
We have successfully served over 1 million happy guests, maintaining a high satisfaction rate of 4.5+ stars across platforms.
Q
Is the payment gateway secure?
Absolutely. We use industry-standard SSL encryption and PCI-DSS compliant payment gateways like Razorpay to ensure your data is 100% safe.
Q
Do you provide GST invoices?
Yes, we provide valid GST invoices for all bookings. You can share your GST details at the time of booking to claim input tax credit.
Q
Can I customize my tour package?
Yes, all our packages are 100% customizable. You can choose your preferred hotels, transport type, and sightseeing spots.
Q
Do you offer group discounts?
For groups larger than 10 adults, we offer special corporate and family group rates. Please contact our sales team for a custom quote.
Q
What is included in the 'Package Cost'?
Generally, it includes accommodation, breakfast, sightseeing, and private transport. Specific inclusions are detailed in your quote.
Q
What is the booking advance amount?
To confirm your trip, a 25% to 50% advance is required. The balance can be paid as per the agreed payment schedule before or during arrival.
Q
Do you provide Honeymoon specials?
Yes, we provide flower bed decorations, candle-light dinners, and honeymoon cakes in our special couples' packages.
Q
Will I get the same hotel shown in itinerary?
Yes, we provide specific hotel names. If a particular hotel is full, we offer an equivalent or better option with your consent.
Q
What is the standard check-in/out time?
Check-in is at 12:00 PM and Check-out is at 10:00 AM. Early check-in is subject to room availability at the hotel.
Q
Are vegetarian meals available?
Yes, all our partner hotels provide quality vegetarian and Jain meal options upon request.
Q
Do hotels have room heaters?
In hill stations, we provide rooms with heaters. Note that some hotels may charge extra for heater usage as per their policy.
Q
What are hotel categories?
We offer Standard (2*), Deluxe (3*), Super Deluxe (4*), and Luxury (5*) categories based on your budget and needs.
Q
Are vehicles dedicated or shared?
All transport provided is private and dedicated solely to your family or group for the entire duration of the trip.
Q
Are the drivers professional?
Yes, we work with highly trained drivers who are experienced in hilly terrains and familiar with all local sightseeing routes.
Q
Is fuel and toll included?
Yes, our quotes include fuel, toll taxes, state permits, and driver allowances. There are no hidden charges for transport.
Q
Can we stop for sightseeing on the way?
Certainly. Since you have a private cab, you can stop for photos, breaks, or sightseeing as per your convenience along the route.
Q
What happens if the vehicle breaks down?
In the rare case of a breakdown, we immediately arrange a replacement vehicle to ensure your trip continues smoothly.
Q
Do you book domestic and international flights?
Yes, we provide competitive airfares as part of your complete holiday package to make your booking process seamless.
Q
How can I select my seat?
We can assist with web check-in and seat selection. Please note that some airlines may charge extra for specific seats.
Q
What is the baggage allowance?
Typically, domestic flights in India allow 15kg check-in and 7kg cabin baggage. This may vary depending on the airline.
Q
What if my flight is delayed?
Our drivers track your flight status and will be waiting at the airport accordingly. Please keep our tour manager informed.
Q
Is flight ticket refundable?
Refunds are subject to the specific airline's cancellation policy. Most holiday fares are non-refundable or have high fees.
Q
Do you provide 24/7 on-tour support?
Yes, every guest is assigned a dedicated tour coordinator available around the clock to assist with any needs during the trip.
Q
Can you arrange local guides?
Yes, we can provide professional, government-approved local guides who speak English, Hindi, and regional languages.
Q
Do you help with adventure bookings?
We can pre-book activities like paragliding, river rafting, and skiing with verified vendors at discounted rates.
Q
What is your Service Guarantee?
We guarantee that all services (hotels, cab, meals) will strictly follow the itinerary shared. If any gap occurs, we resolve it instantly.
Q
Can you handle special dietary needs?
Yes, please inform us of any food allergies or dietary requirements (Jain, Vegan) at the time of booking.
Q
Where can I see video testimonials?
You can visit our official YouTube channel or the 'Reviews' section on our website to see real feedback from our happy travelers.
Q
Are the reviews on Google verified?
Yes, all our Google reviews are from verified travelers who have booked and completed their journeys with us.
Q
How can I share my feedback?
After your trip, your tour manager will send a feedback link. We highly value your input to improve our services.
Q
Do you reward guests for reviews?
We often run loyalty programs where sharing your travel story can earn you discounts on your next booking!
Q
What if I have a complaint?
We take complaints very seriously. You can reach our grievance officer directly via the contact details on our website.
Q
What is the cancellation policy?
Cancellations follow a slab system based on how many days before travel you cancel. Specific details are on your voucher.
Q
Can I reschedule my trip?
Rescheduling is possible subject to hotel availability and any price difference in flight/hotel rates for the new dates.
Q
Do I need travel insurance?
We highly recommend travel insurance for domestic and international trips to cover medical emergencies or trip delays.
Q
How can I get the best deal?
Booking 60-90 days in advance usually secures the best hotel and flight rates. Check our 'Special Offers' tab frequently.
Q
Do you provide international tours?
Yes, we offer complete tour packages for popular destinations like Dubai, Bali, Thailand, and Europe.
